Ouch, those words hurt. I know you were joking, but what you said isnt funny.

WHAT are you saying? Would you please be quiet? You are embarrassing me in front of all of these people!!!!

Oh my gosh.. I cant believe she said that

Thats what she would say. As I remember it from my years as a really short person, after you had cranked the handle and lifted up the receiver, youd hear this female voice down at the telephone office say Operatooor. Number pleeyazz. (I thi

Researchers have discovered that most of the daily communicating we do is in the form of listening. It is mainly by listening that we receive the vital information needed to make decisions, perform roles, and cope with the realities surrounding us

Have you noticed that Mocha Lattes and Web Surfing are seriously dating? They've been constantly seen together and causing quite a stir in gossip circles. Will they marry? Time will tell if all those chairs being taken up by soccer moms checkin

Gut feeling, intuition, hunches. Whatever we call it, we all have feelings about people we meet. Part of the information were taking in that leads to such conclusions is body language. Whether we realize it or not, we both read and speak it.

We all know that telecommunications is an area that sees one technology advance after another, in quick fire succession.

What, at times, is not so apparent are the implications of these technology advances, particularly when it comes to tele

When the need for a conference call arises, the last thing you have time to worry about is whether or not your service provider can handle the number of participants that need to attend, or if the integrity of the call will be disrupted in some wa

Last week I attended an excellent 2-day workshop called "Staying Grounded When on the Spot," offered by the Public Conversations Project, in Watertown, MA. Geared to help facilitators and trainers manage challenging group moments, I found that the

When people call you, what do they hear if they don't reach you? OK, so it's probably a voicemail or other messaging system so they can leave you a message and you can call them back. So let's assume that's true, and let's focus on the message you

Many companies have self-reading and replying email systems and computers, which screen a Resume, by way of character recognition using SQL and XML databases. Do you really think your Congressman reads that garbage you send? No way. They have

The Call Center Industry is changing fast. Technology is advancing fast and competition is getting fierce with less people to call on in the Telemarketing Industry, especially with the FCC enforcing the standards of the FTC Do Not Call List. T

Communications is a two way process of sending and receiving messages. The sharing of messages between human beings is complicated and far too often taken for granted. Generally what we do is talk. Let's clear one thing up from the outset. Talking